NEW Support Center, Same Great Support!
Thank you for purchasing one of our items. We have created this support forum to better assist our buyers.
In order to post a question, all you have to do is click the Login with Envato button and the forum will automatically create an account for you. You do not need to register for the forum, simply login with your ThemeForest login credentials. After that you can submit a ticket for any of the items you purchased.
What is included in the support?
- Answering technical questions about the item’s features
- Answering questions about the setup and use of you purchased item
- Assistance with reported bugs and issues
- Help with included/recommended 3rd party plugins
Need help with customization?
Customization support is not included under normal item support. If you would like to customize your theme beyond the included support, we are available for hire. To hire us for custom development, Please open a ticket
How fast will you receive a response?
We do our best to respond to ALL tickets in a quick and detailed manner. In order to receive a quicker response, make sure to include screen-shots and relevant links to your site. Expect tickets to be answered between 12-24 hours Monday - Sunday. There maybe delays over the weekend or national holidays.
Please make sure you include the following information for quick and smooth support:
Link to your site.
If something isn't working, please send us a link to the page where it isn't working.
Include a WordPress login
The fastest way for us to help is for us to view your backend setup.
Prepare your installation
Disable your other plugins and switch to the TwentyFifteen theme before you create the ticket. Please test this before opening your ticket so we can know if there's a conflict that needs to be resolved.
We will reply to most support requests within 24 hours.
All times are as per +5:30 GMT (India) time zone.